Privacy policy.
At Inner Clinical Psychology, we are committed to protecting your privacy and handling your personal information with the utmost care and respect. We comply with the Privacy Act 1988 (Cth) and its Privacy Principles, as well as the Health Records Act 2001 (Vic) and the Health Privacy Principles when handling health-related information.
What is Personal Information?
Personal information refers to any details or opinions about you, whether true or not, that could identify you directly or indirectly.
How We Collect Your Information
We collect personal information to support our core work — arranging appointments, delivering psychological services, and maintaining communication with you. This information may be gathered through:
Client intake and consent forms
Our website at www.innerclinicalpsychology.com.au
During counselling sessions and consultations with our psychologists
Enquiries made via phone, email, or online forms
Third party service providers engaged to assist our practice
The specific details we collect vary depending on your interaction with us but may include your full name, contact details, date of birth, Medicare information, billing data, appointment records, and other relevant personal information.
Health Information
When you receive counselling services, our psychologists may collect health information that is essential for providing safe and effective care. This includes details relevant to your diagnosis, treatment, and ongoing support. We handle this information carefully, respecting your confidentiality and privacy rights.
Your Consent
By using our website, registering with us, or engaging our counselling services, you consent to us collecting, using, and storing your personal and health information as described in this policy.
How We Use Your Information
Your personal information helps us provide and manage our services, respond to inquiries, operate our website and newsletter, and fulfill our obligations to you. For third-party providers, we use information to coordinate services and manage payments.
Safeguarding Your Health Information
We strictly follow ethical standards, including those outlined by the Australian Psychological Society, to protect your health information. Your data is collected only when necessary for your care or as required by law. We take all reasonable steps to keep your information confidential and secure.
Sharing Your Information
We will only share your personal or health information with others if you have given us permission, or if it is legally required. We will always inform you about such disclosures where possible.
Data Security and Accuracy
We are committed to maintaining accurate, complete, and up-to-date information. We take reasonable measures to protect your data from misuse, loss, or unauthorized access. Please help us by informing us if your details change or if you notice inaccuracies in the information we hold about you.
Cookies on Our Website
Our website uses cookies to enhance your experience and understand how our site is used. You can adjust your browser settings to manage cookies, but please be aware this may affect the functionality of our site.
Access, Correction, and Complaints
You have the right to access and request correction of your personal and health information held by us, subject to applicable laws. If you have any concerns or complaints about how we handle your information, please contact us at reception@innerclinicalpsychology.com.au. We will address your concerns promptly and respectfully.
Transfers and Changes
In the event of business changes such as a merger or sale, we may transfer your personal information to relevant parties, always in line with legal and ethical obligations. If your psychologist leaves our practice, with your consent, your health information may be transferred to their new practice.
We may update this Privacy Policy from time to time. Changes will be posted on our website and communicated where appropriate. Continued use of our services after changes indicates your acceptance of the revised policy.
Contact Us
If you have any questions about this Privacy Policy or want to exercise your privacy rights, please get in touch at:
Email: reception@innerclinicalpsychology.com.au
For more information on privacy rights, visit: www.privacy.gov.au
For details on the Health Records Act 2001 (Vic), visit:
https://www2.health.vic.gov.au/about/legislation/health-records-act
http://www.health.vic.gov.au/hsc/downloads/hppextract.pdf